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Frequently Asked Questions

  • What are your office hours?

    Office Hours | Monday through Friday | 8:30 a.m. – 5 p.m.
    (except holidays); other hours by appointment.

    Laboratory Services | 8 a.m. – 4 p.m.

    Billing (231.487.9704) | 8 a.m. – 4:30 p.m.

  • What if I have an urgent medical need after business hours?

    • Always call 9-1-1 in an emergency.
    • An Internal Medicine physician is on-call after hours for urgent healthcare questions. Call 231.487.5555 and an operator will connect you.
    • For after hours and weekend medical needs, we maintain a close working relationship with Petoskey Urgent Care (near Walmart). Walk-in appointments are available, and your records will be transferred back to us following a visit. For more information, visit petoskeyurgentcare.com or call 231.487.2000.

    Petoskey Urgent Care Hours
    Monday – Friday, 8 a.m. – 6 p.m.
    Saturday – Sunday, 9 a.m. – 3 p.m.

  • If I’m an established patient, how do I make an appointment?

    We encourage you to make your next appointment before leaving our office. This ensures that you will receive a convenient date and time. Otherwise, visit the online PATIENT PORTAL or call scheduling 231.487.9702 anytime to make arrangements.
  • What if I need a same-day appointment?

    At Internal Medicine of Northern Michigan, we understand that some conditions just can’t wait. For this reason, we keep a few appointments open Monday thru Friday to take care of these needs. Call the scheduling line at 231.487.9702 after 8:30 a.m. to make an appointment. For emergencies, always call 9-1-1.

  • How do I get a prescription refilled?

    We encourage you to address your medication needs at your visit. You can initiate a refill by contacting your pharmacy, who will communicate this to us via ePrescribe. You can also use the online PATIENT PORTAL or call our dedicated refill line at 231.487.9705. Plan ahead for your medication needs, as approval from your doctor is required. Please allow three business days for a refill, and contact your pharmacy to verify completion.
  • How do I learn about my test results?

    It is our practice to communicate results to every patient for every test we order. After receiving all test results, your physician or provider will usually send a letter to inform you of the outcome within two weeks of the last test. In the event of an abnormal result, someone from our office will usually contact you directly. If time period has extended beyond two weeks, please contact our office at 231.487.9703.
  • I’d like to become a patient of Internal Medicine. Who should I call?

    Simply call Internal Medicine of Northern Michigan at 231.487.2460 during business hours.
  • Is my insurance plan accepted?

    We formally participate in most major insurance programs including Blue Cross Blue Shield of Michigan, Blue Care Network, Priority Health, Medicare, and Medicaid. We submit insurance claims, and in most cases, payment will be made directly to our office. You are responsible for co-payments, deductibles, and non-covered services.
  • What are your billing practices and financial expectations?

    We hold the relationship between you and your physician/provider in the highest regard. As a matter of practicality, we will assist to expedite claims through most insurance carriers. As a patient, however, you maintain financial responsibility for services provided.
    Payment is expected at the time of service unless other arrangements have been made. Payments can be made via the online patient portal at doctors4adults.com or by calling 231.487.9704.

    About Your Billprint_logo
    Internal Medicine of Northern Michigan is pleased to announce that Millennia Patient Services (MPS) is now handling our patient bill processing and servicing for all patient accounts, like yours. Feel free to contact the Millennia Patient Services Patient Support Center at 866.270.8965 or payments@mpspayonline.com for additional information on your account.

    For your convenience, several payment methods are available:

    • Online: mpspayonline.com/imnm
    • By Phone: All major credit cards are accepted by calling:
      866.270.8965 (English) or
      866.829.7852 (Español)
    • By Mail: Make checks payable to Millennia Patient Services
      Internal Medicine of Northern Michigan
      c/o Millennia Patient Services
      P.O. Box 102607
      Atlanta, GA 30368

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  • What if I need hospital admission to McLaren Northern Michigan?

    For patients who are admitted to McLaren Northern Michigan, Internal Medicine of Northern Michigan providers are committed to resuming care for their patients once they are discharged from the hospital for follow-up care, chronic disease management, and everyday health-related needs.

    For urgent medical questions, call 231.487.5555 to reach an Internal Medicine of Northern Michigan physician on call. Always call 9-1-1 in an emergency.

  • I take an anticoagulation medication. What should I do if I leave the area for the winter or go on a long vacation?

    Contacting you regarding anticoagulation dosing (e.g. Warfarin, Coumadin) information is our highest priority. It is vitally important that your contact information is kept up-to-date for times when you will be away from your northern Michigan home. We strongly encourage you to engage with your provider before leaving and establish a relationship with a local provider if you will be away for an extended period of time, to ensure that there is no interruption in your medication.
  • Where is the best place to park?

    Patient-only parking is available for all Internal Medicine patients at the Burns Professional Building. The covered entrance allows for easy drop-off and pick-up. The entrance is always staffed with helpful colleagues.
  • What is fasting and do I need to fast?

    Fasting is when you consume no food or drinks, with the exception of water, for a set period of time. It’s important to drink plenty of water, because it’s easier to draw blood from your veins when you’re well hydrated.

    When your healthcare provider orders certain tests, you may be told to fast for several hours before the test or overnight.

  • I’m scheduled for a FASTING appointment, what do I need to know?

    If are scheduled for a FASTING appointment, your provider will order lab work AFTER your visit. Unless instructed otherwise, please follow these guidelines:

    • Nothing by mouth 8 – 12 hours prior to appointment except black coffee or tea (no sweeteners or cream).
    • Drink plenty of water to keep hydrated.
    • Take medications as directed. If you’re taking vitamin/mineral supplements, discuss whether you should discontinue.
  • What is osteoporosis?

    Osteoporosis and related bone diseases affect 44 million Americans, including both men and women, but this serious condition is preventable and treatable. Regularly scheduled tests are crucial to monitor your bone health and your susceptibility to this “silent disease.”

    Am I at risk for osteoporosis? Your chances of developing osteoporosis are greater if you answer “yes” to any of the following questions:

    Are you…?

    • Light skinned
    • Thin or small framed
    • Approaching or past menopause (females)
    • Milk intolerant or have low calcium intake
    • A cigarette smoker or drink alcohol in excess
    • Taking thyroid medication or steroid-based drugs for asthma, arthritis or cancer
    • Age 65 or older
    • Taking hormones for prostate cancer (males)

    Do you have…?

    • A family history of osteoporosis
    • Chronic intestinal disorders
    • A sedentary lifestyle
    • A known height loss
  • What is an internist?

    Internists are doctors for adults who have had intensive training to deal with all the medical and health concerns of adults – no matter how simple or complex. The internists at Internal Medicine of Northern Michigan provide all aspects of healthcare from disease prevention to annual physicals including gynecologic exams, to management of ongoing chronic illnesses and inpatient care. When necessary, we refer patients to specialists for testing or treatments, but we always continue to follow the course of a patient’s healthcare along with the specialist. An internist is an appropriate choice as a healthcare provider for anyone over the age of 18.
  • What is a patient-centered medical home?

    A place where the physician and the patient are partners in healthcare. It’s a dynamic that embraces not just the latest data, but the best data, one that incorporates what is known about overall health and wellness with a strong patient/doctor relationship.

    How does it differ from the past?
    A national set of standards has been established to enhance current practices and procedures. Embracing the patient-centered medical home results in a stronger patient-provider relationship 
and additional educational tools for medical staff.

  • Why should I participate in Health Information Exchange (HIE)?

    Internal Medicine of Northern Michigan is a member of the Northern Physicians Organization (NPO), a physician-led group aligning doctors’ processes, communications, best practices, and ideas. The NPO Health Information Exchange (HIE) allows the physicians who care for you now or in the future to access information such as (but not limited to): lab test results, diagnosis, allergies, medications, procedures,,immunizations, and surgical history.

    The goal is to eliminate the need for patients to share their medical history multiple times to different providers. The HIE system will also prevent the re-ordering of tests such as labs or x-rays.

    Improving Communication with Specialty Providers
    Through the Northern Physicians Organization (NPO), Internal Medicine of Northern Michigan has initiated the Health Information Exchange (HIE) to electronically maintain patient information across organizations within the region, community, and hospital system. The HIE is designed to efficiently and securely house key data among NPO practices. In a situation where a patient may see specialty providers in addition to their internist, this record informs all involved with care of data, test results, care plans, and changes in medical conditions, for example. This improves communication and eliminates the need for patients to recall and repeat all medical history from one provider to the next.

    At Internal Medicine of Northern Michigan, we’re doing our part to improve care and the overall healthcare experience. Patients can do their part by consenting to participate in HIE — it simply requires an approval signature at a scheduled patient visit. For more information about the HIE, contact NPO at 231.421.8505.

  • What is the National Research Corporation (NRC) Survey?

    The National Research Corporation (NRC) implements surveys and performs analyses that recognize strengths and problem areas among health care organizations and providers, and then uses the data to design specific, measurable improvement strategies. For more than 30 years, NRC has been at the forefront of patient-centered care, helping health care providers measure and improve quality and services through analytics that offer a rich understanding of customers’ experiences, preferences, risks, and behaviors. Within the next month, Internal Medicine of Northern Michigan patients may receive a telephone call or mailing with questions about their health care experience. The information that is gathered helps us to understand areas that we should maintain and areas for growth and improvement. Should you have questions, visit nationalresearch.com or call us at 231.487.2460.